Terms of service

Welcome to Minval.
By accessing or using our website minval.co, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order or using any part of our services.

1. General

Minval (“we”, “our”, “us”) operates the e-commerce platform minval.co.
By using this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Continued use of the website constitutes acceptance of these changes.

2. Products & Availability

All products listed on minval.co are described and photographed as accurately as possible.
However, variations may occur due to:

  • Handmade production processes

  • Natural characteristics of materials such as marble

  • Screen color differences

We reserve the right to discontinue or modify any product without notice.

3. Orders

By placing an order, you agree that:

  • All information you provide is accurate and complete.

  • You are authorized to use the payment method provided.

  • Orders are subject to acceptance and availability.

We may refuse or cancel orders in cases of error, system issues, insufficient stock, or suspected fraud.

Once your order is confirmed, you will receive an automated email with your order details.

4. Pricing & Payment

All prices displayed on the website are shown in TRY (or your local currency if enabled) and include applicable taxes unless stated otherwise.

We accept the payment methods listed at checkout.
Minval.co does not store full credit card information; payments are processed securely through third-party providers.

We reserve the right to adjust prices at any time.

5. Shipping & Delivery

Shipping times and fees vary by destination and will be displayed during checkout.

Please note:

  • Delivery times are estimates and may vary.

  • Minval is not responsible for delays caused by carriers, customs, or external factors.

  • Incorrect shipping details provided by the customer may cause delays or failed deliveries.

Once the order is shipped, responsibility for the goods transfers to the customer.

6. Returns & Exchanges

We accept returns for eligible products within 14 days of delivery, provided that:

  • The item is unused, undamaged, and in its original packaging.

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Due to the nature of our marble and silver-plated products, slight variations are not considered defects.

To initiate a return, contact our customer support at [add email].

Refunds will be issued to the original payment method after the returned item is received and inspected.

7. Faulty or Damaged Items

If you receive a damaged or faulty item, please notify us within 48 hours of delivery with photo documentation.

We will evaluate the case and offer a replacement or refund where appropriate.

8. Intellectual Property

All content on minval.co— including photographs, product descriptions, design elements, and branding— is the exclusive property of Minval and protected by copyright and trademark laws.

Any reproduction, redistribution, or commercial use without written permission is strictly prohibited.

9. Use of Website

You agree not to:

  • Misuse the website

  • Attempt to interfere with the site’s functionality

  • Use automated systems to extract data

  • Upload harmful or malicious content

Violation of these rules may result in access being suspended.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.
By using the website, you consent to the collection and use of information as described in that policy.

11. Liability

To the fullest extent permitted by law:

  • Minval is not liable for indirect, incidental, or consequential damages.

  • We provide no guarantee that the website will operate without interruptions or errors.

  • Our total liability for any claim shall not exceed the amount paid for the product in question.

12. Governing Law

These Terms & Conditions are governed by the laws of Turkey, unless otherwise required by mandatory local regulations.

Any disputes will be resolved by the competent courts of Istanbul, unless otherwise required by law.

13. Contact

For questions about these Terms & Conditions: info@minval.co